- Multiple avenues for customer support
- Live chat support is available
- Excellent VIP program
- Huge collection of slots
- Licensed and regulated by two gaming authorities
- Exclusive promotions for existing players
- Top-tier software providers behind the games
- Popular progressive jackpot slots
- Low minimum deposit and withdrawal limits
- Slow withdrawal processing from 24-72 hours
- Withdrawal times are not that fast for some payment methods
- High wagering requirements attached to the welcome bonus
- A large number of prohibited games in bonus bets
- The welcome bonus is not generous
Casino Dome Review
In 2020, Casino Dome offered a new beginning to the online gaming industry. Set on ‘The Dome’, a futuristic place referred to as the gambler’s utopia, Casino Dome offers a unique theme and is all about the future. Its uniqueness defines its standing in the online gaming world and explains why most European players opt for its services. Below is an in-depth review of the casino:
The casino operates under Genesis Global Limited, a company holding top-level dual licenses from the official regulatory bodies in the United Kingdom and Malta. The company also has an impressive list of other casino brands, including Spela, Pelaa, Sloty, Spinit, Casino Joy, Kasuu, and Genesis Casinos, running under its wing. The highlight of Genesis Global Limited is that customers will enjoy high-class gaming entertainment from sites featuring multiple languages, currencies, payment options, huge game libraries, top-range providers powering the game sections, and bonus sections featuring exclusive VIP programs.
Casino Dome is only a year-plus in operation, and its longevity reputation may be a long stretch for now. However, its unique approach to the gaming world by incorporating futuristic aspects is one stronghold in its already stellar reputation. Additionally, having its operating license from UKGC and MGA, two of the highly-reputable regulatory bodies, is another aspect that has seen loads of gambling fans jump into The Dome bandwagon. Finally, Casino Dome centers its operations on trust and ensures every customer is equal and their skills highly appreciated.
Spotting a unique futuristic theme, and Casino Dome’s user interface is attractive as it comes. Unlike several sites with modern designs, Casino Dome design features a futuristic theme, with depictions of the future, including cityscapes, flying automobiles, silver attires, etc. However, the lobby organization is similar to most sites. The menu option appears on the top-left side, the sign-up and log-in buttons on the top-right, promo banners at the top of the homepage, with the recommended, live, new, and trending games following. At the bottom will be the links to pages like privacy policy, about us, responsible gaming, terms & conditions, and affiliate program.
Casino Dome Bonuses
While propelling customers to the future, Casino Dome seeks to have them start the adventure on a high by providing an avenue for them to boost their bankroll. For example, newbies will have a welcome bonus awaiting them after making the first deposit. Here, Casino Dome will match the deposit by 100%, allowing the new account holder to claim a cash prize with a topping of free spins. The free spins in place will be eligible for these slots: Twin Spin, Reel Rush, Starburst, and Gonzo’s Quest.
Even the future world will run on rules, and so will the welcome bonus at Casino Dome. New account holders must deposit at least €10 after registration to activate the bonus. Secondly, each user with a bonus must wager it forty times (40x) before withdrawing it or any winnings garnered from the bonus. The same requirements will apply to the free spins winnings. Finally, users must use the free spins on eligible slots within 72 hours.
Regular players already in the utopia world will also feel a part each day, with Casino Dome tailoring several top-notch bonuses for them. For example, the casino will provide weekly and monthly bonuses that users only need to deposit the right amount to claim. Each Thursday, the casino will match a deposit of at least €50 by a percentage to offer a cash prize and free spins eligible for the slots: Fruit Shop, Jumanji, and Aloha! Cluster Pays. The monthly bonus will be similar to the weekly bonus, where the casino matches the deposit by a percentage to activate a cash prize. However, no free spins will be available on the monthly bonus.
Adding to the utopia world is a VIP program designed to award benefits to the VIPs. They include getting an account manager, bonuses & promotions, personalized emails, birthday presents, withdrawal plans, rapid response times, and exclusive holiday packages.
Promotions
Unfortunately, Casino Dome features limited promotions for its users, and it remains a section they need to improve on. At the time of writing, Casino Dome had only provided one tournament from Yggdrasil. The tournament had an impressive prize pool to be won, with participants only required to opt into the promo by playing eligible games from Yggdrasil and rank on the leaderboard. After the promo period elapses, participants in qualifying positions would get a share of the prize pool, with the highest-ranked participant getting the top prize.
However, on the bright side, Casino Dome updates the promos immediately after one elapses. While they follow the same rules in most cases, participants should always check the conditions for any different set of rules. For example, some tournaments will have the minimum bet requirements, while others do not. Additionally, it is essential to check the qualifying/participating games, qualifying positions on the leaderboard, wagering requirements on the prizes, and the tournament’s validity period.
Casino Dome Games
The game collection at Casino Dome is not massive compared to some rivals. However, users will have a decent collection of about 1,500 games displayed under categories for easy interaction and navigation. On the homepage, customers will find a ‘Games’ drop-down tool besides the menu option to choose their preferred category. Alternatively, they can click the Games option from the menu bar to have all the games and categories listed in the lobby. The categories include video slots, table games, jackpots, live casino, and roulette. Customers looking for new and popular games will find separate categories tailored for them.
Slots are the biggest contributors to the casino’s game portfolio, with slot lovers welcomed to a site featuring slots from reputable providers. Customers will have a lot to choose from, thanks to the features the slots come with, including the high-quality animations, soundtracks, diverse themes, and features like multipliers, free spins, bonus rounds, wilds, scatters, in addition to innovative and futuristic features. What’s more, a collection of classics (3-reel slots) and video slots (5-reels) await, and the highly-rated slots at Casino Dome include Wolf Gold, Book of Dead, Starburst, Reactoonz, Sweet Bonanza, Gates of Olympus, Buffalo King Megaways, Break da Bank Again.
Despite roulette having its separate category, Casino Dome still hosts plenty of other table games, including popular blackjack, baccarat, and poker variants under the table games category. Notable games include Classic Blackjack, Multihand European Blackjack, Blackjack Royal Pairs, Baccarat – Punto Banco, 3D Baccarat, Big win Baccarat, and poker variants like Three Card Poker, Caribbean Stud Poker, and Texas Hold’em Bonus Poker. Roulette lovers will find their picks under the separate roulette category or the table games category, with titles like European Roulette Small Bets, Classic Roulette, American Roulette, and American Roulette premiering. Finally, a small collection of video poker titles will be aboard the table games category, with users able to access titles like Aces and Faces Poker, Joker Poker, Deuces Wild, and Bonus Deuces Wild.
The live casino category at Casino Dome hosts live games and is a perfect avenue for customers who enjoy playing against real croupiers and other players. The section comprises top live blackjack, roulette, baccarat, and poker variants like Immersive Roulette, Blackjack VIP, Speed Blackjack, Speed Baccarat, Instant Roulette, Ultimate Texas Hold’em, Super Sic Bo, and Dragon Tiger Live. Also in the portfolio are game shows like Crazy Time and Mega Ball. The idea behind live games is to bring a classic casino experience at the player’s comfort, which Casino Dome has got right.
Slots and software
While slots dominate the section, credit also goes to the top-line casino developers partnering with Casino Dome to ensure that players enjoy high-quality slots. Unfortunately, Casino Dome does not offer a separate developer section where players would view all providers hosted on the site. This limits the filtering options available at Casino Dome. Most rivals allow users to filter games via their providers, making interaction with the game collection easy. However, a quick look at the providers at Casino Dome includes Microgaming, NetEnt, Red Tiger Gaming, Wazdan, Yggdrasil, Play’n Go, Relax Gaming, and iSoftBet as the headliners. But, while users cannot select slots or games via providers, Casino Dome allows them to search for their preferred titles through the search button at the top-right side.
Slot lovers will have more options, especially those looking for immense returns and big wins. Such players can hop into the jackpot slots category to try on popular progressive or fixed jackpot slots. For example, with Microgaming among the providers, customers can expect slots in the Mega Moolah jackpot network, including Immortal Romance, Absolootly Mad, Fortunium Gold, and Mega Moolah Goddess. The network’s grand jackpot prize goes north of six (6) million. Other popular jackpot slots at Casino Dome include Arabian Nights, Divine Fortune, and Mega Fortune. Unfortunately, unlike other sites allowing slot lovers to filter slots via themes and features like Megaways and Bonus Buy, Casino Dome is yet to incorporate such filter options.
However, the casino matches with most rivals by enabling accessibility of its products, features, and services on mobile devices and tablets. While no downloadable mobile app is available, Casino Dome utilizes HTML5 technology to ensure users can use their mobile browsers like Safari, Chrome, and Opera Mini to log in to their accounts, deposit, play games, and withdraw winnings. The highlight is that no download is required to enjoy the experience since playing will be instant, and the organization remains friendly, despite the small screens. On the other hand, the drawback is that not every game on the desktop will appear on mobile.
Software List
Deposit and withdrawals
Casino Dome provides a wide selection of banking options to allow safe, secure, and instant deposit and withdrawal transactions. The casino considers its wide European market customer base, and thus, customers will have convenient options like Visa/MasterCard/Maestro, PaySafeCard, PayPal, Neteller, Skrill, ecoPayz, Neosurf. Credit goes to the instant timeline on each deposit option.
However, despite cryptocurrencies gaining traction globally, Casino Dome does not offer the avenue for registered members to deposit or withdraw via crypto coins like Bitcoin, Ethereum, Litecoin, and Dogecoin.
Remember, before any transaction at a gaming site, the rule of thumb is to note the limits. For example, Casino Dome sets its minimum deposit limit at €10, while its maximum deposit limit at €5,000. On the other hand, the minimum withdrawal limit on a verified account is €10, while the maximum withdrawal limit is:
- Per transaction: €2,300
- Per week: €5,500
- Per month: €22,000
Withdrawal requests at Casino Dome take 24-72 hours to process before players receive funds. Those withdrawing via e-wallets and online bank transfer options will receive funds instantly, unlike those withdrawing via credit/debit cards (1-3 working days) and bank transfers (3-5 working days).
Every deposit will be free of charge, unlike withdrawals that carry a fee of 2%, with a minimum of €2, or currency equivalent.
| Payment method | Limits | Fees |
|---|---|---|
|
10 - 5 000.00 EUR | No |
|
10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
|
10 - 5 000.00 EUR | No |
|
10 - 1 000.00 EUR | No |
 |
10 - 5 000.00 EUR | No |
|
10 - 5 000.00 EUR | No |
 |
10 - 5 000.00 EUR | No |
|
10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
|
10 - 300.00 EUR | No |
|
10 - 5 000.00 EUR | No |
|
10 - 2 500.00 EUR | No |
|
10 - 5 000.00 EUR | No |
|
10 - 2 500.00 EUR | No |
|
10 - 2 500.00 EUR | No |
|
10 - 5 000.00 EUR | No |
|
10 - 5 000.00 EUR | No |
 |
10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
| Payment method | Limits | Time | Fees |
|---|---|---|---|
|
|
10 - 2 300 EUR | 1-3 Business Days | No |
|
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10 - 2 300 EUR | 1-3 Business Days | No |
|
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10 - 2 300 EUR | 1-3 Business Days | No |
|
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10 - 2 300 EUR | 1-3 Business Days | No |
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10 - 2 300 EUR | Instant | No |
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10 - 2 300 EUR | Instant | No |
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10 - 2 300 EUR | Instant | No |
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10 - 2 300 EUR | 3-5 Business Days | No |
|
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10 - 2 300 EUR | 1 Business Day | No |
|
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10 - 2 300 EUR | Instant | No |
|
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10 - 2 300 EUR | Instant | No |
|
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10 - 2 300 EUR | Instant | No |
|
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10 - 2 300 EUR | Instant | No |
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10 - 2 300 EUR | Instant | No |
|
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10 - 3 000 EUR | 3-5 Business Days | No |
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10 - 3 000 EUR | Instant | No |
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10 - 3 000 EUR | 3-5 Business Days | No |
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10 - 3 000 EUR | 3-5 Business Days | No |
|
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10 - 2 300 EUR | 2-3 Business Days | No |
Security and Licensing
As stated, Casino Dome runs on three operating licenses issued by the United Kingdom Gambling Commission (UKGC), Malta Gaming Authority (MGA) and Swedish Gambling Authority. They are among the highly-rated licensors for the strict policies on their licensees. Additionally, acquiring licenses from them is lengthy, thorough, and an expensive affair. Finally, they guarantee customers constant and regular regulatory checks to ensure the licensees run fair, safe and secure platforms.
On the other hand, Casino Dome extends its reliability status by prioritizing its customers’ information security. From the first log-in at the site, every information will be protected via the latest industry-standard encryption technology to ensure the privacy of every relayed data. Additionally, Casino Dome adheres to the responsible gaming policies highlighted by UKGC and MGA to ensure safe and responsible gambling on the platform while protecting problem gamblers.
| Licensed | |
|---|---|
| Malta Gaming Authority | MGA/B2C/314/2015 |
| UK Gambling Commission | 45235 |
| Swedish Gambling Authority | 2018:1138 |
Customer Support
Casino Dome offers 24/7 customer service to attend to customers with inquiries that touch on several sections, including responsible gaming, registration, account, deposit and withdrawals, bonuses & promotions, casino games, and technical questions. Firstly, the casino supports multiple languages, allowing its diverse customer base to interact with the site or access support services in English, Indian, Norwegian, Finnish, etc. Any player with an inquiry can reach the support team for one-on-one interactions via four (4) options.
However, they can read through the FAQ page with the most popular questions answered before reaching the team. If the FAQ page lacks the questions, users can contact the team via live chat or phone support for instant responses. The other options on the table include email support and a contact form with a reasonable turnaround time on responses.
| Language | Phone | Live Chat | |
|---|---|---|---|
| English | 00356 27781453 | Contact Form | Yes |
| Canadian English | 16478480250 | Contact Form | Yes |
| South African English | 0800992771 | Contact Form | Yes |
| German | 0800006265 | Contact Form | Yes |
| Finnish | 0800919878 | Contact Form | Yes |
| Norwegian | 80013513 | Contact Form | Yes |
| Indian English | 000 800 0501 585 | Contact Form | Yes |
| New Zealand English | 35627780065 | Contact Form | Yes |
FAQ
Casino Dome is a 100% legit casino, with the United Kingdom Gambling Commission, Malta Gaming Authority and Swedish Gambling Authority licensing and regulating all operations. Additionally, the casino guarantees each user fair and secure games and transactions.
You are only required to hold one gaming account at Casino Dome. Having two or multiple gaming accounts will lead to any winnings on your account being forfeited or your accounts being closed.
You need to verify your identity at Casino Dome as a requirement of completing the KYC (Know Your Customer) checks. Verifying your identity will warrant that you meet the age requirements set at the casino (18+), that you are the rightful owner of the account, that you reside in an eligible jurisdiction, and that the money you deposit is not derived from any illegal activity.
The welcome bonus at Casino Dome is a deposit bonus. Therefore, immediately after creating an account, the player should deposit the right amount for the casino to match the deposit by the stated percentage to activate a cash prize and free spins.
The financial department at Casino Dome will take 24-72 hours to process each withdrawal request made from a verified account. After that, the casino will release funds with players transacting with e-wallets and online bank transfers receiving funds instantly compared to those transacting with credit/debit cards and bank transfers.
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