- Huge collection of slots
- Licensed and regulated by two gaming authorities
- Wide selection of currencies and transaction methods
- Live chat support is available 24/7
- Low minimum and high maximum deposits/withdrawals
- Wagering Requirements Are Higher Than Average
- Withdraws have a 2% fee
Casino Lab Review
Casino Lab is a fairly new online casino that was established in August 2020. It is owned by Genesis Global Limited, the same people behinds tens of other online gambling platforms such as Casino Cruise and Kassu Casino.
The casino’s website features an artistic design reminiscing classic kids’ books. It is influenced by steampunk elements as gears and potions can be seen throughout the site’s various pages. Everything is neatly organized and easily accessible. Regarding the color choice, you’d think dark blue and brown wouldn’t look nice together but as we were pleasantly surprised, it actually looks great.
Casino Lab Bonuses
Moving on to the bonuses, Casino Lab welcomes new players with multiple deposit bonuses and free spins. From these, only the fund bonuses are subject to a 60x wagering requirements which is fairly high compared to most other online casinos. That said, if you sign up via an affiliate link or an ad you only need to wager it 40 times.
There is a £100 limit on how much you can win from the free spins. Any free spin winnings are subject to a 40x wagering requirement. Combined with the previous requirements, Casino Lab falls behind in the online gambling showdown as these are very large playthrough rates.
Regular players can benefit from joining the VIP club as they will get access to exclusive bonuses and promotions, as well as special holiday packages and personalized birthday presents. They will also enter a monthly VIP prize draw.
An affiliate program is also offered and will reward you with a hefty 2.5% lifetime commission on every successful referral.
Promotions
Apart from multiple ongoing deposit bonuses, promotions are held weekly on Casino Lab. At the time of writing, the featured provider is Pragmatic Play and users can win prizes from a £62,000 prize pool each week. These types of promotions change every month or so. Another promotion is free spins awarded for one weekly deposit.
That means Casino Lab players always have access to two different promotions per calendar month. The wagering requirements are the same as the ones previously mentioned in the bonus section unless stated otherwise.
Casino Lab Games
Casino Lab features an extensive game selection with more than 1,000 titles. Most of them can be found in the slots section while the smallest category is that of table games.
Apart from the two mentioned categories, you’ll also find the live casino section which has its fair share of renowned live dealer table games.
The different game categories are presented as separate sections on the top of the page. Entering one will open up more filters so you can easily sort and browse through them.
Slots and software
Casino Lab features games from 8 software providers, the biggest of which has to be NetEnt and Red Tiger Gaming. That may not sound like much but there are more than 800 available slots to play. It’s safe to assume the selection varies hugely so you’ll easily find something you like.
The games can be browsed by category, including jackpot slots which can be found in their own separate section. You can also sort by the provider or do a manual search to find a specific title.
All online casinos owned by Genesis Global Limited, including Casino Lab, are mobile-friendly. Just make sure you’re using a device with a mobile browser that supports HTML-5 technology and you should be able to access the majority of the games offered on the site.
Software List
Deposit and withdrawals
Casino Lab supports 7 banking methods with the most popular ones being credit and debit card transactions. Processing is instant for all methods. Cryptocurrencies aren’t accepted.
The minimum deposit is £10 and the maximum is £5,000 per transaction except, for ecoPayz where the maximum is only £1,000. Before withdrawing for the first time, or when trying to withdraw amounts larger than £2,300, you may be asked to complete an identity verification process.
The minimum withdrawal amount is once again £10. Players can withdraw as much as £5,500 per week and up to £22,000 each month. If a player is part of the VIP club then these limits can be increased.
Online bank transfers and e-wallets withdraws are instant. Credit and debit cards can take 1-3 working days to be processed. Bank transfers take 3-5 working days. Deposits are free but all withdrawals incur a 2% fee that will be at least £1.90.
Casino Lab supports more than 20 currencies.
| Payment method | Limits | Fees |
|---|---|---|
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 300.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 30.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
 |
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 2 500.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
 |
10 - 5 000.00 GBR | No |
 |
10 - 5 000.00 GBR | No |
|
10 - 5 000.00 GBR | No |
 |
10 - 5 000.00 GBR | No |
|
10 - 2 500.00 GBR | No |
|
10 - 2 500.00 GBR | No |
 |
10 - 2 500.00 GBR | No |
 |
10 - 2 500.00 GBR | No |
|
10 - 2 500.00 GBR | No |
| Payment method | Limits | Time | Fees |
|---|---|---|---|
|
|
10 - 2 300 GBR | 1-3 Business Days | 2% |
|
|
10 - 2 300 GBR | 1-3 Business Days | 2% |
|
|
10 - 2 300 GBR | Instant | 2% |
|
|
10 - 2 300 GBR | Instant | 2% |
|
|
10 - 2 300 GBR | Instant | 2% |
|
10 - 2 300 GBR | 3-5 Business Days | 2% |
|
|
10 - 2 300 GBR | Instant | 2% |
|
|
10 - 5 000 GBR | Instant | 2% |
|
|
10 - 5 000 GBR | Instant | 2% |
|
|
10 - 5 000 GBR | Instant | 2% |
|
|
10 - 5 000 GBR | Instant | 2% |
|
|
10 - 15 000 GBR | 1-3 Business Days | 2% |
|
|
10 - 3 000 GBR | Instant | 2% |
 |
10 - 5 000 GBR | 1 Business Days | 2% |
|
|
10 - 2 300 GBR | Instant | 2% |
|
|
10 - 2 300 GBR | Instant | 2% |
|
|
10 - 3 000 GBR | Instant | 2% |
|
|
10 - 3 000 GBR | Instant | 2% |
|
|
10 - 2 300 GBR | 2-3 Business Days | 2% |
Security and Licensing
Casino Lab holds a license from the Malta Gaming Authority and another one from the UK Gambling Commission, both of which are considered some of the highest quality licenses an online gambling platform can obtain. Also, they are fairly expensive to acquire and maintain.
In addition, the casino is fully compliant with industry standards regarding account details and fund protection. This ensures players that they are going to have a safe and private gambling experience using the Casino Lab platform.
| Licensed | |
|---|---|
| Malta Gaming Authority | MGA/B2C/314/2015 |
| UK Gambling Commission | 45235 |
Customer Support
Casino Lab has a very detailed FAQ section which we recommend you take a look at in case you’re having a problem. Other than that, you can reach customer support via telephone, email, and live chat.
Responsible gambling is taken very seriously on Casino Lab. There are links to gambling counseling organizations as well as underage gambling and filtering software. Players can also set daily, weekly, and monthly limits on their deposits, wagers, losses, and sessions. They can also take a break from gambling by requesting a cool-off period, self-exclude from using the casino’s services, or even close their account.
The site can be browsed in English, German, Finnish, and Norwegian. The customer support team operates 24/7.
| Language | Phone | Live Chat | |
|---|---|---|---|
| English | 00356 27782825 | [email protected] | Yes |
| English (UK) | 08007555348 | [email protected] | Yes |
| Canadian English | 16474986560 | [email protected] | Yes |
| South African English | 0800988868 | [email protected] | Yes |
| Deutsch | 0800005663 | [email protected] | Yes |
| Finnish | 08009198830 | [email protected] | Yes |
| Norwegian | 80026512 | [email protected] | Yes |
| Indian English | 000 800 0501 585 | [email protected] | Yes |
| New Zealand English | 35627780065 | [email protected] | Yes |
FAQ
Unless stated otherwise, all bonuses and wins from free spins are subject to a 40x wagering requirement. The welcome bonus has a 60x turnover which can be reduced to 40x if a user registers using an affiliate link or through an advertisement.
The casino is available in English, German, Finnish, and Norwegian.
E-wallet and online bank transfers are instant. Credit and debit card withdraws can take 1-3 working days. Bank transfers can take 3-5 working days.
Yes, Casino Lab supports more than 20 currencies.
Casino Lab is owned and operated by Genesis Global Limited, a company based in Malta. It holds a license from the Malta Gaming Authority and the UK Gambling Commission.
If you can’t solve your problem by reading the extensively informative FAQ section, you can contact Casino Lab’s customer support via telephone, email, or live chat. The customer support team operates 24/7.
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