Casino Summary
Established
2018
Website
casinojoy.com
Languages
English, Swedish, German, Finnish, Norwegian, Canadian English, South African English, Indian English
Currencies
US Dollar, Euro, Norwegian Krone, Swedish Krona, British Pound Sterling, Swiss Franc, Canadian Dollar, Australian Dollar, South African Rand +17 more
Restricted countries
USA, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Turkey +15 more
Pros and cons
  • Licensed by two reputable regulators
  • A wide range of banking options
  • Live dealer games are available
  • Excellent VIP program
  • Generous welcome offer
  • Wagering requirements are higher than average

Casino Joy Review

Casino Joy has been one of the newbies in the iGaming industry and for its few years of existence, the operator has laid its foothold in major regions including the UK. The casino burst onto the scene in 2018 and today, Casino Joy stands out for several features including a wide range of casino games, generous casino bonuses, a mobile casino, and its two reputable licenses.

Casino Joy is owned and operated by Genesis Global Limited, a company that runs several other popular brands in the UK. Among these brands include Spela Casino, Pelaa Casino, Vegas Hero, Sloty, Casino Cruise, and Casino Planet. This company boasts of experience in its operations that has brewed confidence in users who join Casino Joy.

The brand looked to hit the iGaming market with a top punch and as it stands, Casino Joy has been among the preferred operators in the UK. While there exist one or two complaints, probably since it is still in its early days, its professional customer service has come out to handle the situations.

Its product range extends beyond normal casino games to incorporate several live casino titles. However, the major drawback is that other products such as Poker and Bingo are not currently hosted.

Casino Joy understands the importance of a user-friendly interface and this has been one aspect they have handled. Players are welcomed to an easy-to-use website that loads fast on every option taken. The font size and eye-friendly colours make it a perfect stop for many.

Casino Joy Bonuses

Casino Joy is a hub for bonuses reserved for all bettors. On sign-up or log-in, the website has all top bonuses running at the top. Its range extends from the popular welcome bonus to other weekly offers, weekend treats, and tournament pools. One major highlight is that they are valued highly and this doesn’t come as a surprise. Genesis Global brands have been known to offer great bonus packages to their users.

While it’s all glitter in the value of any bonus offered, some terms and conditions do not go well with many. All its bonuses have had a default wagering requirement of 40x placed which is high in comparison to other online casinos in the UK. Further ahead, the timeline placed of 14 days to meet the requirements doesn’t help either. On the bright side, a bonus at Casino Joy can be claimed with a deposit of as low as €10.

Regular players will also be retained with a host of bonuses to enjoy from the variety of tournaments, competitions, and weekly offers that are constantly updated. Moreover, a VIP program, where every player who wagers will be enrolled, will be offered. This program has different tiers that a player rises depending on the points accrued for every casino bet they make. The points can then be redeemed for an exclusive bonus, rewards, and benefits.

Promotions

A ‘promotions’ page is hosted on the platform accessible from the ‘menu’ tab and once clicked, a wide range of promotions will be shown. To make the deal sweeter, select software providers such as Pragmatic Play have hosted promotions on their titles all benefitting the users. Midweek, weekend, and weekly tournaments and bonuses are there for grabs and what’s more, some one-day events are also hosted. Simply put, one can have up to three (3) different promotions to enrol in a week.

While getting a payout in such tournaments is not guaranteed because of the pool size, the terms and conditions are quite fair. With a minimum deposit, a player stands a chance to win huge gifts from the tournaments.

Casino Joy Games

This is another major section that plays a role in how an online casino is viewed. Casino Joy combines both quality and quantity aspects which is a major score. With over 1300 games on the platform, bettors are not limited to selections. Slots, unsurprisingly, take the centre stage with their huge offering. On the flip side, the table games category is calling from the limited options provided. However, this shouldn’t deter one from enjoying the experience provided by a variety of baccarat, roulette, and blackjack variants available.

Casino Joy goes further with a live casino section offered. This product has seen the live versions of table games provided to users and comes with a variety of features. For a start, these games come with a realism feeling as one would feel while in an offline casino. Moreover, a chat feature that allows one-on-one communication with dealers and players is provided. Playing against each other has never gotten better!

The website still maintains its friendly aspect despite the wide range of games offered. It is easy to find any preferred category with the lobby providing the options. Aside from game categories, one can also choose a title by a game provider or use the search option provided for the same.

Available games

Slots and software

Genesis Global Limited works with several game providers and this has been evident from the 14+ providers powering Casino Joy. They ensure that a diverse collection is hosted and most of these providers have had their offerings leaning more on the slots. While this is a number that can be improved, NetEnt, Microgaming, and Play’n Go have stamped their authority with dominance.

Expect a quick search process at Casino Joy with several features and tools placed to ensure this is achieved. One can select a slot by selecting a provider or through the ‘search games’ option. This is impressive but can be done better as on other online casinos where bettors have filter tabs and drop-down options.

The ‘Slots & Jackpots’ category will have a separate ‘Jackpots’ option that allows users to access a wide range of jackpot slots that include progressives and fixed jackpots. With providers like Microgaming and NetEnt incorporated, popular jackpots such as Mega Moolah and Mega Fortune are offered for selection.

More unique features are provided including feature buy slots, megaways slots, and must fall jackpots. Megaways slots are designed with a random reel modifier mechanic that sees each spin changing the number of symbols providing multiple ways of winning with some going up to 117,649.

Finally, the all games at Casino Joy are playable on mobile this is thanks to the use of HTML5 technology that helps achieve compatibility. A player will not be required to download any software with all games provided for instant play. Quality is still maintained and the mobile platform is generally user-friendly.

Software List

Deposit and withdrawals

Casino Play supports tons of payment options. One can expect 20+ different options that include e-wallets, credit/debit cards, prepaid cards, and bank transfers allowing both deposits and withdrawals. Visa/MasterCard, PayPal, PaySafeCard, ecoPayz, Neteller, and Skrill are some of the popular options from this diverse crop. On the flip side, cryptocurrencies are not supported despite their huge prevalence in the iGaming industry.

The minimum deposit at Casino Joy is €10 with its maximum limit set at €5,000. However, options such as PaySafeCard and ecoPayz have theirs at €300 and €1,000 respectively. Note that before any withdrawal is made, the operator requires a player to verify their account.

The maximum withdrawal limits will be as follows:

  • Per transaction – €2,300
  • Weekly – €5,500
  • Monthly – €22,000

Withdrawal times will be dependent on the banking options one opts for. Some will take 1-3 working days with others such as bank transfers taking 3-5 working days. However, ecoPayz, Neteller, Skrill, and MuchBetter will provide instantaneous withdrawals.

A drawback is that withdrawals will be charged 2% with €2 being the minimum fee.

Payment method Limits Fees
10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
10 - 200.00 EUR No
10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
10 - 1 000.00 EUR No
10 - 5 000.00 EUR No
10 - 30.00 EUR No
10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
MiFinity 10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
Rapid Transfer 10 - 5 000.00 EUR No
10 - 2 500.00 EUR No
10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
UPI 10 - 5 000.00 EUR No
PayTM 10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
American Express 10 - 5 000.00 EUR No
Diners Club International 10 - 5 000.00 EUR No
10 - 1 000.00 EUR No
Swish 10 - 5 000.00 EUR No
10 - 2 000.00 EUR 1.9%
10 - 5 000.00 EUR No
10 - 5 000.00 EUR No
10 - 2 500.00 EUR No
10 - 2 500.00 EUR No
+24
Payment method Limits Time Fees
10 - 2 300 EUR 1-3 Business Days 2%
10 - 2 300 EUR 1-3 Business Days 2%
10 - 2 300 EUR Instant 2%
10 - 2 300 EUR Instant 2%
10 - 2 300 EUR Instant 2%
10 - 2 300 EUR 3-5 Business Days 2%
10 - 2 300 EUR Instant 2%
20 - 5 000 EUR Instant 2%
20 - 5 000 EUR Instant 2%
MiFinity 20 - 5 000 EUR Instant 2%
20 - 5 000 EUR Instant 2%
Rapid Transfer 10 - 2 300 EUR 1 Business Days 2%
10 - 3 000 EUR Instant 2%
UPI 10 - 2 300 EUR 2-3 Business Days 2%
10 - 3 000 EUR Instant 2%
10 - 3 000 EUR Instant 2%
+11

Security and Licensing

Casino Joy promises high-level security from the two valid licenses they hold from some of the top-most reputable license issuers globally. The operator is licensed and has its operations regulated by the UK Gambling Commission and Malta Gaming Authority. From these licenses, players are promised accountability from the operator.

Aside from its licensing and regulation, Casino Joy also uses SSL encryption technology to protect players’ personal and financial information. This ensures every detail is encrypted making it impossible to be tapped into. Moreover, users can expect fair and secure games from the vast number of software providers who use RNG in all their titles. Independent bodies such as TST and eCOGRA have also tested all games for fairness and player protection.

Licensed  
UK Gambling Commission 45235
Malta Gaming Authority MGA/B2C/314/2015
Swedish Gambling Authority 2018:1138

Customer Support

Recurrent questions ranging from account access, bonus clarifications, transaction issues, among other technical hitches may arise and may require one to seek help. This can be handled in the FAQ section. In the rare case where a question is not handled from the section, a player can contact the team that is available 24/7 through phone support, email support, and live chat. The latter is a more effective option for those who need instant replies. While a player can find solutions via the help of a bot on the live chat option, chatting with a real host is also possible if not yet assisted.

Casino Joy’s diverse aspect is also evident in this section from the multiple languages supported. The website is accessible via English, Swedish, Finnish, Norwegian, and Deutsche.

Language Phone Email Live Chat
English 00356 20341518 support@casinojoy.com Yes
English (UK) 08001700602 support@casinojoy.com Yes
Canadian English 16474991766 support@casinojoy.com Yes
South African English 0800999264 support@casinojoy.com Yes
Indian English 000 800 0501 585 support@casinojoy.com Yes
Swedish 0200896346 support@casinojoy.com Yes
German 0800070487 support@casinojoy.com Yes
Finnish 0800919861 support@casinojoy.com Yes
Norwegian 80017528 support@casinojoy.com Yes
3.9

Summary Rating

FAQ

Is Casino Joy legit and safe?

Casino Joy is a brand under Genesis Global Limited, a company that is legalized by the UK Gambling Commission and Malta Gaming Authority to ensure users’ safety.

Can I have several gaming accounts at the Casino?

As per the regulations set by the casino, Casino Joy will only allow one account per user and you risk a ban in the event you have two or more.

How do I verify my account at Casino Joy?

You will be required to provide valid copies of your identity card (ID) and proof of address (POA). Moreover, a copy of the payment methods you use for transactions will be required.

What languages is the Casino available in?

The casino is available in multiple languages including English, Deutsche, Finnish, Sweden, and Norwegian.

Can I claim a Casino Joy no deposit bonus?

Unfortunately, Casino Joy has not offered any no deposit bonus to the players as it stands.

Players Reviews

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