- Big collection of slots
- Licensed by three gaming authorities
- Games provided by 110 software developers
- No phone number provided
- FAQ section missing
PlayGrand Casino Review
PlayGrand was established in 2013 and is considered to be one of the higher class casinos mainly due to its assertive aesthetic look. It is part of the Imperium Network Solutions Group and is being run on the White Hat Gaming Limited platform. The latter is known for operating 28 other renowned gambling platforms including leaders of the industry such as Captain Spins and Playzee.
Let’s get one thing straight right from the get-go. If you are looking for a poker platform or a sportsbook then this isn’t the site you’ve been looking for as here you’ll find only casino games and live dealer tables.
Regarding the design, PlayGrand’s website is built using a responsive design. The color palette consists of black with a few splashes of white while the loading times are fairly fast. Overall, the site feels and operates like a premium gambling space that feels welcoming to new and veteran players alike.
PlayGrand Casino Bonuses
The offered welcome bonus is pretty great, to begin with. Make a minimum deposit of £10 and you will receive a full match up to £300 as well as 30 bonus spins to be used on the Reactoonz video slot. The second and third deposits come with their own bonus too. Unless stated otherwise, any bonus including the welcome one comes with 35x wagering requirements that must be met in 30 days. However, the spins are only valid for 10 days.
A loyalty program is offered as well. Regular players can win loyalty points for each £10 wagered. As expected, more points can be gained by betting on the video slots and the scratchcards rather than the table games. 200 points are equal to £1 and you can redeem up to 10,000 points daily.
Promotions
This is where PlayGrand takes a hit and loses points in our book as they don’t offer any promotions. However, this is based on the current conditions at the time of this writing. We will update this section if the casino starts offering any.
PlayGrand Casino Games
On the site, you’ll find more than 1,000 games most of which are in the video slot category while “other games” is the smallest section. On the site, you can also find jackpot slots and table games as well as a live casino with the majority of titles found there being Evolution Gaming who is considered the industry leader when it comes to providing live dealer tables.
The games are feature as sections that are made accessible to you after navigating to the “Games” sub-page.
Slots and software
The slots collection is huge with more than 900 titles to choose from offered by a whooping 110 provider among which you can find multiple industry leaders such as Microgaming, Ainsworth, Iron Dog, and NetEnt which is the biggest one quantity-wise.
The slots aren’t sorted in any way as they appear altogether. However, you can search for a specific title, tag, or feature. You can also sort by the provider which helps really much since there are 110 providers.
The site is built using a responsive design and the majority of games. So, since the slots support mobile play, all you need to access it on the go is an HTML-5 enabled mobile browser as you don’t need to download any dedicated apps to access the games. PlayGrand offers a desktop app but it isn’t necessary for you to download it if you don’t want to.
Software List
Deposit and withdrawals
There are 15 main payment methods to choose from with the most popular ones being eWallets and credit cards. This number may be different based on where you live. Bank transfers are accepted too but unfortunately, cryptocurrencies aren’t. Crediting is instant.
The minimum deposit and withdrawal are €10 while the minimum deposit is increased to €20 for UK citizens. There is a weekly £10,000 withdrawal limit and you will be asked to verify your identity upon the first withdrawal request you make.
Processing takes between 48 and 72 hours which is a long period compared to other renowned casinos. The fastest method is, as expected, eWallets such as Neteller and Skrill as they take 1-2 business days while credit/debit card payments take 2-5 and bank transfers take 3-5 days.
The accepted currencies are AUD, CAD, EUR, GBP, NOK, USD, and SEK. PlayGrand won’t charge you anything or transactions but your credit/debit card or bank account provider may charge extra fees.
| Payment method | Limits | Fees |
|---|---|---|
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
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10 - 7 500.00 EUR | No |
| Payment method | Limits | Time | Fees |
|---|---|---|---|
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10 EUR - Unlimited | 1-5 Business Days | No |
|
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10 EUR - Unlimited | 1-5 Business Days | No |
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10 EUR - Unlimited | 1-5 Business Days | No |
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10 EUR - Unlimited | 1-5 Business Days | No |
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10 EUR - Unlimited | 1-5 Business Days | No |
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10 EUR - Unlimited | 1-5 Business Days | No |
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10 EUR - Unlimited | 1-5 Business Days | No |
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10 EUR - Unlimited | 1-5 Business Days | No |
Security and Licensing
PlayGrand is licensed by the Malta Gaming Authority, the Swedish Gambling Authority, and the British Gambling Commission. The games are provably fair and the site is protected using SSL digital encryption thus securing all-important user personal and banking information.
| Licensed | |
|---|---|
| UK Gambling Commission | 52894 |
| Malta Gaming Authority | MGA/B2C/370/2017 |
Customer Support
Online gambling can lead to various unexpected technical and personal problems which is why we advise you to check out the terms and conditions page. Most of your problems have already been solved but you won’t know it until you check out this section or the FAQ. For gambling-related problems make sure to visit the organization websites and helplines provided by the operator.
You can also contact the customer support team via the 24/7 live chat feature or by email. Apart from English, the website can be browsed in Finnish, Norwegian, Swedish, and Russian.
| Language | Phone | Live Chat | |
|---|---|---|---|
| English, Finnish, Norwegian, Portuguese, Spanish | No | [email protected] | Yes |
FAQ
Yes, the casino is licensed by 3 gambling commissions. On top of that, the slots are provably fair and all personal details and funds are protected by SSL digital encryption.
Unless stated otherwise, bonus funds and free spin winnings are subject to a 35x wagering requirement.
After the 48-72 hour processing time, withdrawing takes 1-2 days for eWallets while banking and credit card transactions take a few more business days.
The site is owned and operated by White Hat Gaming Limited. The same company owns 28 other renowned casinos such as Captain Spins and Playzee.
Yes, PlayGrand accepted currencies are AUD, CAD, EUR, GBP, NOK, SAR, and SEK.
You can contact customer support via 24/7 live chat or by email.
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