Casino Summary
Established
2008
Website
grosvenorcasinos.com
Languages
English
Currencies
British Pound Sterling
Restricted countries
USA
Pros and cons
  • Very Low Wagering Requirements
  • All Game Types Available
  • Trustworthy Brand Since 1973
  • UK And Alderney Licenses
  • Unique Reward System
  • Not Many Payment Methods

Grosvenor Casino Review

Grosvenor is a prestigious brand and name. The company has mostly been operating land-based casinos and other businesses, but they have an online presence too. Their site used to be quite old-fashioned, but luckily they have noticed that the competition online is quite different from the one they face on the high-street, and today their online casino adheres to most modern standards. 

Grosvenor online casino is run by the Rank Group, which is the biggest casino provider in all of the UK. They hold other brands such as Mecca bingo as well as online casinos aimed for other markets such as the Spanish enracha. Their expertise is clearly in the land-based business, but that doesn’t mean they cannot offer something truly unique in online casinos too.

Obviously, the casino has an excellent reputation. The brand has existed since the 1970s, long before online casinos became a thing. However, when it comes to online reputation, it sometimes shows that land-based business is far more important for them. This is something that the company seeks to fix, but it is up against harsh competition.

When it comes to games, Grosvenor casino offers pretty much everything. You have slots to spin, many of which are exclusive, and others from big brands that are very familiar. Live casino offers the best Evolution Gaming experience, and table games fill up the selection even further. Sports betting offers just as large a selection of bets to place as all other games together, and the poker selection allows you to play on plenty of tables, as long as you download the app.

This abundance of things to browse and games to play also creates a problem for the interface. You might need to spend a minute or two more navigating your way to the games you want. Naturally, most things still work easily enough through a single page.

Grosvenor Casino Bonuses

There are more than enough bonuses available within different parts of the online casino. Grosvenor bonuses also come with pretty nice terms, requiring minimal wagering. For example, the first deposit bonus only needs to be wagered 5x before cashing out.

It’s not just numbers that look good, but also the different types of bonuses. There is diversity here. Some of it is thanks to the Sportsbook and poker, but even the normal casino offers more than just free spins and free bonus cash.

Grosvenor casinos offer an interesting loyalty program, that should be a must for anyone who lives near one of their land-based locations. You can link your online account with a membership, which means that you can cash out your winning at any local casino. Separate sections of the website have their own VIP clubs, for example, if you love poker you can get better cashpoints and rakeback.

We suggest taking your time to read about the possibilities of Grosvenor loyalty programs, especially if you’re from the UK. Even outside the country, the benefits of different rewards can be considerable.

Promotions

You’ll find a lot of regular promotions when you head over to the sports book section, especially for the sports that the brand is connected to. The casino, slots and other games aren’t devoid of their own running promotions either, but these tend to be monthly rather than weekly.

Bonus terms and conditions are pretty decent, with a lot of low-wager promotions, even on no-deposit bonuses. Completely free gifts are rare, but they do exist and can be a nice addition when they hit your account. As said, your primary goal should be to join the Grosvenor loyalty club if you aim to be a member who plays a bit more on the site. Then the promotions and gifts are going to get a lot better than at most other online casino sites.

Grosvenor Casino Games

In the casino lobby you will find table games, jackpots, slots and other games. Without a doubt, slots are the most numerous of this group, though there are plenty of titles to play under all categories. You’ll find most games divided into their own subgroups, which makes finding the games you want rather easy.

Grosvenor casino also offers a live casino. These are provided by Evolution Gaming, with all of their usual tables and games available. On top of this, you’ll find a dozen or so tables and games that are exclusive to Grosvenor casino.

Sportsbook and Poker are their own separate sections, with enough games to play for any length of time. Grosvenor betting has thousands of markets and bets to browse, and there are promotions that can give you a bit of a boost to get started. 

Available games

Slots and software

When it comes to numbers, the list of games isn’t exhaustive. There are a couple of hundred different slots, most of which are produced by companies like IGT, Microgaming and Net Entertainment. There are a handful of other providers in the mix too. All in all, it’s still a good number of slots that mean you won’t run out of interesting games to test and play any time soon. 

The number of exclusive games is rather high, and it is doubtful you’ll find a similar list on any other online casino. It’s also hard to say if all of those exclusive games are proper mobile games, or better suited for their land-based casinos- ecrtainly something to try. And luckily, you can play the slots in demo mode as long as you have created an account at Grosvenor.

The games are divided into different pages, such as table games, casino or live casino. From there they are divided into different categories, which helps narrow down the selection. Search tools and sorting options are not the best ones possible, but they do their job.

Jackpots and Megaways slots can be found on their own sections. These include everything from hot to daily to local and progressive jackpots. It’s a surprisingly versatile selection of games that you should check out.

The site does work sufficiently well on mobile devices, but it does at times feel a bit clumsy. If you know your way around there’s nothing to worry about.

To access the poker-system at Grosvenor casino you will need to download a separate app.

Software List

Amaya Ash Gaming Bally Barcrest Big Time Gaming Blueprint Gaming Boss Media Core Gaming Cozy Games Electracade Endemol Shine Gaming Evolution Gaming IGT Microgaming +12

Deposit and withdrawals

Deposits, withdrawals and online banking and things like e-wallets are clearly not the strongpoint of Grosvenor. You can use credit and debit cards, bank transfers and prepaid cards and that’s pretty much it. All the methods we’d consider modern are missing, save PayPal. Probably, again, because this company mostly serves land-based customers.

Things like cryptocurrencies are obviously out of the picture.

Deposit and withdrawal methods are without fees, with the exception of bank transfers, which come with a £5 fee. Naturally, the methods themselves might charge a fee, but that’s not something that Grosvenor has a word on. 

Minimum deposits are £5 whereas minimum withdrawal is £10. Withdrawal times are from 24 hours to 5 days, depending on which method is used. Deposits tend to be instant. Grosvenor casinos will require you to submit verification documents at their discretion.

There is a general limit on withdrawals set at £15,000 per day. However, you can simply contact the customer service to lift the sum higher, if necessary.

Payment method Limits Fees
VISA 20.00 - 5 000.00 GBR No
MasterCard 20.00 - 5 000.00 GBR No
20.00 - 5 000.00 GBR No
20.00 - 5 000.00 GBR No
20.00 - 5 000.00 GBR No
Maestro 20.00 - 5 000.00 GBR No
20.00 - 5 000.00 GBR No
+2
Payment method Limits Time Fees
VISA 10 - 5 000 GBR Up to 6 days No
MasterCard 10 - 5 000 GBR Up to 6 days No
10 - 5 000 GBR 2 - 6 days No
10 - 5 000 GBR Up to 2 days No
10 - 5 000 GBR Up to 2 days No

Security and Licensing

The Alderney Gambling Control Commission and The UK Gambling Commission have both given the casino a license, allowing it to operate in the UK and in Europe. Both of these are strong jurisdictions, with strong legal protections for the customer. Not to mention the responsible gaming programs and other limitations.

Besides the normal player protections, Grosvenor casino offers the latest in security software and solutions. The connection is encrypted, and your data carefully guarded. On top of this, you have the land-based guarantees of safety if you ever choose to go that route.

Licensed  
UK Gambling Commission 38750
Alderney Gambling Control Commission 13 C1 & C2

Customer Support

Grosvenor casino is a pretty straightforward site, at least as soon as you get used to the different sections and pages. They have been operating for quite a while, and today the site should work without a hitch on all modern devices, whether that is a mobile phone or the latest desktop. This means that you likely will only need to contact the customer support in simple matters like lost passwords, sending verification documents or the checking on the occasional withdrawal or deposit.

For any other questions you might want to take a look at the FAQ section where your questions will be promptly answered. From thereon you can move on to any of the dedicated information pages, which should cover most topics when it comes to questions about Grosvenor casino. Finally, you also have their blog, covering an array of interesting topics to help with your gaming experience at Grosvenor.

If you absolutely need to get in contact with Grosvenor casino you can do so via live chat, phone and email. The live chat is easy to use and it will provide answers to most frequently answered questions as you type them. There is also a separate process for complaints, which take longer to process as they go through an independent regulator to guarantee impartiality.

Customer support seems to be only available in English. Staff are present from early morning to late night on all days of the week, month and year. You don’t usually have to wait long to receive an answer to your query.

Language Phone Email Live Chat
English 0800 083 1990 support@grosvenorcasinos.com Yes
4.0

Summary Rating

FAQ

Can I play for free at Grosvenor casino?

Yes, you can. However, this does not apply to all games and does require registration for the player.

Do I have to download anything to play on mobile at Grosvenor casino?

Only if you decide to enter the poker rooms of Grosvenor, otherwise everything will work directly from your mobile phone.

Does Grosvenor have a loyalty program?

Grosvenor casino has a unique loyalty program that other casinos should learn from. This is because they also operate as a land-based casino. Any English player should definitely check this out.

How long does it take Grosvenor casino to pay out?

The number of payment methods might seem a bit limited, but conversely this allows the team to check all details that much faster. There is usually minimal delay on top of the payment method specific times, which are from 24 hour to 5 days.

How do I join Grosvenor casino?

If you’re a member at the land-based casinos, just use your membership card. If not, simply fill in your email, followed by personal details and you’re good to go. 

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