- Holds Malta And UK Gaming Licenses
- No Fees On Withdrawals
- Plenty Of Banking Options
- A Large Number Of Scratch Cards
- Sometimes Slow Withdrawal Times
- Win Limits On Bonuses
QueenPlay Casino Review
QueenPlay casino is a new casino, having opened up in 2020. It sports an excellent selection of games, payment methods, licenses and promotions. The most obvious thing about the site is the colour palette, however this doesn’t mean that the site’s clientele is limited. The casino’s interface does stand out , but what else is there about QueenPlay that would make you want to register an account?
Aspire Global on the other hand is a worldwide brand, with plenty of connections and knowledge to provide the best sort of gaming experience online casinos can offer.
Overall QueenPlay has quite a good reputation, especially for their functional site and the games they offer. However, there are two things that from time to time receive some harsh criticism and that’s withdrawals and customer service. The two seem to be connected, which is to say that any issues with withdrawals take a while to process with customer service. Not all players have this experience of course.
Besides slot games, QueenPlay offers a live casino and scratch cards, with an extensive collection of games to form a nice balance for those who seek something else than just slots. Slots and scratch cards are available for free play, but live casino games require an account and a deposit.
QueenPlay Casino Bonuses
Bonuses naturally depend on the jurisdiction you are playing, as today more and more licenses apply their own unique requirements and rules. Even so, QueenPlay seems to offer quite a nice spread of different bonuses, from bonus cash and bonus spins to new players and continuing with tournaments, more free spins and a variety of other bonuses.
Generally speaking, the bonus terms are quite forgiving, and available with very small deposits. Wager requirements for bonus cash and bonus spins are set at 35x, which is quite good. This might change from one offer to the next, so make sure to always check the small print. Unfortunately, there is a winning limit on bonuses at QueenPlay that is set to 500 EUR in general, and when talking about free bonuses it is set at 100 EUR.
QueenPlay offers seasonal bonuses, and on top of that regular players will receive special promotions from time to time.
The casino also has an Exclusive Club, which is a loyalty program of kinds. It’s quite normal, featuring seven different levels:
- New Member
- Bronze – 10 points needed
- Silver – 60 points needed
- Gold – 350 points needed
- Platinum – 1000 points needed
- Premium – Invite only
- Prestige – Invite only
You earn points by playing at the casino, with a somewhat high conversion rate. Every time you reach a new level you will get a unique bonus. Some levels offer regular bonuses, others will allow for express withdrawals, higher deposit limits, personalised offers and so on. Your reward points can also be cashed out, and the higher your level is, the better the conversion rate. The top three levels also offer cashback. All in all, the QueenPlay loyalty program is quite average, but also suitable for those who spend more time at the casino.
Promotions
The normal bonuses and promotions pretty much follow the form described above. A significant change to this comes with seasonal promotions, which hit it straight out of the ballpark. These often also take into account the game producers available at the site, and their own promotions.
Besides free spins and bonus cash, you can also get your hands on item prizes, instant wins and such. These might very well be worth your time, as they do away with the traditional wagering limits and other limitations.
QueenPlay Casino Games
Slots and jackpots feature heavily at QueenPlay, and table games aren’t that far behind either. Obviously, new slots are added on a constant basis, so the numbers are going up steadily. At the moment, the casino is closing in on one thousand games available.
Besides the above, QueenPlay also offers live casinos games and scratch cards. The live casino is produced by Evolution Gaming, and at the time of writing there were over 120 games available. Pretty much every possible live game is playable at QueenPlay. Scratch cards are not as numerous, but they still offer more than enough games to check out.
The games are presented with a pretty neat interface. You’ll get to view the lobby as soon as you enter the site, and the different sections are easy to navigate. However, the games do tend to be bunched up a bit when it comes to type.
Slots and software
The selection of games is a collection of slots from the top ten producers in the industry. The number of developers is obviously subject to change, but whether that happens or not doesn’t change the fact that the catalogue of games is already excellent. If you’re looking for slots to play, QueenPlay online casino has you covered.
The interface is a bit of a let-down. You do have everything within easy reach, and you can for example search by title or by producer, but there’s no easy way to filter everything down to find something you’re looking for. It’s good if you know what you want, or are content playing the hottest slots, but not so special if you’re looking for something out of the ordinary.
Jackpots slots can be found under their own tab. You’ll find a dozen or so titles here, with a nice spread of small, medium and big progressive jackpot games. The selection is actually a bit rare, so if you’re looking for new and interesting jackpots you will probably find them at QueenPlay.
There’s nothing that would really make the selection unique, but then that is the case with most online casinos. Check out the site and try the games in free mode to see how they play out. You can do this on all devices, as the site offers full mobile compatibility and support.
Software List
Deposit and withdrawals
QueenPlay casino offers a pretty strong suite of payment methods to use. Withdrawals and deposits can be done with credit cards, e-wallets, online banking and a handful of other methods. Deposit times are almost always instant, with only the Canadian online payment method Interact having a 24 hour delay maximum.
QueenPlay doesn’t support cryptocurrencies at this time.
There are no fees for withdrawals or deposits at QueenPlay casino.
The site itself doesn’t enforce any maximum deposit limits, though the payment method you use yourself might do so. Minimum deposit limit is 10 EUR/USD/GBP on any payment method, which you can always check before moving forward with your money transfer.
There is a requirement for sending verification documents, which are tied to your total withdrawals. Basically, once you go over a threshold you will be required to send your identification data, though you might also be asked before that time. The documents can be sent directly via your account, making the process rather easy.
Withdrawal limits are monthly, and the current maximum is 7000 EUR. There are no fees for your withdrawal, with the minimum size for a withdrawal being 10 EUR/USD/GBP.
It’s relatively fast to move money around, though obviously some methods are slower than others at QueenPlay casino. The company reserves up to 48 hours to check your request, which means that during busy times even instant payment methods like e-wallets might take some time.
| Payment method | Limits | Fees |
|---|---|---|
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
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10 - 5 000.00 EUR | No |
| Payment method | Limits | Time | Fees |
|---|---|---|---|
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10 - 7 000 EUR | Instant- up to 6 days | No |
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10 - 7 000 EUR | 2 - 6 days | No |
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10 - 7 000 EUR | Instant- up to 2 days | No |
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10 - 7 000 EUR | Instant- up to 2 days | No |
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10 - 7 000 EUR | Instant- up to 2 days | No |
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10 - 7 000 EUR | Instant- up to 2 days | No |
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10 - 7 000 EUR | Instant- up to 4 days | No |
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10 - 7 000 EUR | Instant- up to 4 days | No |
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10 - 7 000 EUR | Instant- up to 4 days | No |
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10 - 7 000 EUR | Instant- up to 4 days | No |
Security and Licensing
QueenPlay is licensed in two jurisdictions: Malta and the UK. The two licenses serve different groups of players, but obviously benefit both in the sense that these are two of the most respected gaming licenses you can find in the iGaming industry. Both promise that your funds and your information are safe and secure with the company.
Latest security features are implemented in the form of 128-bit SSL, with the latest firewalls protecting the servers. Security, safety and privacy are paramount to the company.
| Licensed | |
|---|---|
| Malta Gaming Authority | MGA/CRP/148/200 |
| UK Gambling Commission | 39483 |
Customer Support
The casino offers such an extensive list of FAQs that other online casinos should take a look learn a thing or two. Suffice to say, you probably won’t need to ever contact the customer support team at QueenPlay.
Of course, from time to time you will run into something that requires action , such as lost passwords or delays in payments. In these cases, and in any other case, feel free to contact the customer service team.
The team offers support in four languages, English, Finnish, German and Norwegian. The support at the casino is available seven days a week, from 8 AM to midnight. There is no telephone support, but the email and live chat are very easy to use. The former only requires you to fill the information via a form, whereas the live chat requires you to press a button and start chatting.
| Language | Phone | Live Chat | |
|---|---|---|---|
| English | No | [email protected] | Yes |
FAQ
QueenPlay casino currently supports US Dollars, Australian Dollars, Canadian Dollars, Euro, British Pound, Danish, Norwegian and Swedish kroner, and Brazilian Real.
Not at all. QueenPlay supports mobile functions directly via its website, which means that all you need is a modern web browser.
QueenPlay is offered for UK, Germany, Norway and Finland. However, the English site is available worldwide in all applicable jurisdictions. Bonuses and promotions are therefore applicable to most countries.
Verification is easy, simply send the required documents via the tool available at your account settings.
Simply click on “Join” and enter the applicable details such as username, email, password and address and you’re ready to play at the casino.
You can simply enter your account details and find “remaining wagering requirements”, which automatically updates as you play at the casino.
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