- Massive 1000 free spins welcome offer
- Big-name progressive jackpot slots
- Strong range of payment methods
- Not the best bonus terms
- High minimum withdrawal
- Live support not available 24/7
Casino Universe Review
Casino Universe was launched in 2020 by N1 Interactive. This European-based company operate some 30 other online casinos in many global markets. Just two we’ve looked at include Paradise Casino and SlotWolf.
Casino Universe has a cool cosmic theme with a stripped back feel, on top of clean neutral colours and functional design.
Universe Casino Bonuses
Casino Universe has one potentially massive free spins welcome bonus and a few weekly reloads. That’s good – but most players would rather be able to choose a bonus cash option rather than just free spins.
However, Casino Universe’s free spins isn’t just your usual 10, or 50. Nope, here you can get 1,000 free spins on the back of just one deposit!
The catch though, is that you need to deposit €100 to get it. That’s quite a lot, especially considering it means there’s no welcome bonus at all for players depositing less than €100.
You also only get 24 hours to complete a 45x wagering requirement on any wins made with your free spins. That’s a fairly short time for a bonus with relatively high wagering.
That same 45x, 24-hour rule also applies to Casino Universe’s other bonuses. Not great!
Casino Universe also has a space-themed VIP programme. Players get faster withdrawals, extra free spins, birthday bonuses and a VIP manager at the top levels.
Not bad! On the other hand, you have to spend over €20,000 just to reach the second level of the programme – so the majority of players won’t get much out of it. But if you’re a high roller this could be the site for you!
Promotions
Casino Universe was only running one tournament at the time of our review – which was a global one hosted by a specific slot developer, featured across dozens of online casinos.
It looks like they do usually host one tournament of their own each month, when global developer-led options aren’t running. Prizes are all cash or bonus cash and range from €10 all the way up to a cool €5,000.
Universe Casino Games
Casino Universe focuses largely on slots games. They’ve got slots of all kinds, from the biggest jackpots and most popular titles to retro three-reel fruities and niche games with cool themes.
One thing they are missing though, is virtual table games. Or at least, if they do have them, we couldn’t find them in our review. There’s no section to find them by and searching for roulette or blackjack only brought up live casino games.
We looked and couldn’t see any of the usual RNG table games providers like FELT Gaming or Playtech either. That’s a shame but virtual table games are hardly the most popular among online casino players today anyway.
What is really popular with online casino fans in the modern market is live casino games, and Casino Universe has loads of them too. You can play blackjack, roulette, baccarat, dice games like craps or sic bo, game show titles and so much more, from four different developers.
Lastly, there’s a whole bunch of virtual sports games too including Instant Football, Street Fighter virtual, NBA 2k20 virtual and quite a few more.
Slots, live casino games and these virtual sports betting titles all get their own clearly distinct sections on the main game collection page.
Slots and software
Casino Universe has about 40 different developers on their books, across all their various types of games. That’s a good collection by anyone’s standards. Not quite at the very top of online casino game selections size wise – but not bad at all either. The list includes some of the globe’s biggest slots makers including Microgaming, NetEnt, Red Tiger and more.
Slots fans can select the MegaWays or jackpot games categories to see those just those games, or filter by developer. Those are the only filter features here – a top-tier online casinos would have a few more in our opinion.
What Casino Universe does have a lot of though is jackpot slots. As well as big prizes in the €10,000 or more range, their collection even features some of the online casino world’s favourite multimillion mega-prize progressives like Mega Moolah or Divine Fortune.
You’ll no doubt be pleased to hear, that all of these features are available directly through your browser on mobile as well. Just up boot up the casino website on your mobile device and away you go.
No need to install anything or any of that. The latest HTML5 technology ensures that, as long as your device is relatively up to date, you can experience a perfectly adapted Casino Universe on-the-go wherever you are!
Software List
Deposit and withdrawals
Casino Universe has a strong selection of banking methods to both deposit and cash out with. We’d say they’re just above the average number overall, so that’s good!
Nearly all the major players are covered. That includes cards like VISA, Maestro or MasterCard, e-wallets like Skrill and Neteller, traditional bank transfers, and a few more options.
Instant deposits are standard across all deposit methods, even with bank transfers. You’ll be waiting less than a minute in most cases, or a couple of minutes at max, before you can start playing with your deposited funds. Easy!
Minimum deposit is a reasonable €10. €10 or €20 is the standard at online casinos, so it’s nice to see the lower option available. One-time deposits are capped at €4,000 or equivalent.
Here’s some other information you may want to know about Casino Universe’s banking system:
- High minimum withdrawal of €40
- Maximum one-time withdrawal of €4,000
- Weekly withdrawal limit: €5,000
- Monthly withdrawal limit: €15,000
- Progressive jackpot wins paid in one transaction
All withdrawals are processed by the casino instantly – in practice this means in 1 to 3 hours. From there, e-wallets should pay out to your account genuinely instantly.
Card withdrawals can take up to 1-3 days, although sometimes they will be a lot quicker. Bank transfers are the slowest withdrawal method and can take up to 1 week.
As with the best online casinos in the modern day, there are no charges at all on any withdrawal methods from Casino Universe’s end.
| Payment method | Limits | Fees |
|---|---|---|
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 250.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
 |
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
30.00 - 6 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
|
10 - 4 000.00 EUR | No |
| Payment method | Limits | Time | Fees |
|---|---|---|---|
|
|
40 - 4 000 EUR | 1-3 Business Days | No |
|
|
40 - 4 000 EUR | 1-3 Business Days | No |
|
|
40 - 4 000 EUR | Instant | No |
|
|
40 - 4 000 EUR | Instant | No |
|
|
40 - 4 000 EUR | Instant | No |
|
|
300 - 4 000 EUR | 3-7 Business Days | No |
|
|
60 - 6 000 EUR | Instant | No |
|
60 - 6 000 EUR | Instant | No |
|
|
40 - 4 000 EUR | Instant | No |
 |
40 - 4 000 EUR | Instant | No |
|
|
40 - 4 000 EUR | Instant | No |
|
|
50 - 4 000 EUR | Instant | No |
Security and Licensing
Casino Universe is run by N1 Interactive, who have a Maltese Gaming Authority licence across all their companies. This is one of the more respected licences in the modern online casino world.
You can expect a good level of support and help from the MGA in the unfortunate event that things go sour between you and one of their licensed casinos – although the casino themselves should always be given time to sort things out on their own.
For their internal security, Casino Universe uses 128-bit Secure Socket Layer (or SSL) technology to ensure your data and funds are protected to the highest standard. They also have purchased DDS protection from Cloudflare, so you can be sure the site won’t go down during your important betting moments!
| Licensed | |
|---|---|
| Malta Gaming Authority | MGA/B2C/394/2017 |
Customer Support
Your average online casino can get quite busy, handling hundreds or thousands of transactions a day. It’s no wonder then, that sometimes computer errors or human mistakes will occur.
The important bit is that your chosen online casino will fix any problems that do occur quickly and efficiently. For that, you need good customer support.
Does Casino Universe provide that? Just about, we reckon.
There’s a good FAQ section to start. This should always be your first port of call when encountering a problem at an online casino, and Casino Universe answers a good array of potential questions here.
However, here we hit the first stumbling block – Casino Universe has live chat support, but it’s only available between 8:30 am and 11.59pm CET. Most top-tier online casinos in the modern global era will have live chat support 24/7.
If you advertise your service to customers all over the world, you should have live chat for all of them (in our opinion). Yes, there’s email support available at all hours – but live chat is often a superior option.
Support agents here also speak fewer languages than at many other online casinos, only currently offering support in: English, Norwegian, German and Finnish.
Not bad from Casino Universe when it comes to support – but could do better!
| Language | Phone | Live Chat | |
|---|---|---|---|
| English, German, Russian | No | [email protected] | Yes |
FAQ
Nope. Casino Universe has a good range of payment methods overall, but cryptocurrencies like Bitcoin are not among them.
Yes – and very easily. There’s no dedicated app but mobile users on almost any device can visit the Casino Universe website in their mobile browser for a seamless on the-go-experience.
The fast end of the online casino standard. E-wallets can see you have any potential winnings you may make into your bank within an hour – or even faster. Other methods take a bit longer, but the casino promises to do their end of the processing in 24 hours every time.
Yes and no. You will need your address, date of birth and all of that info to sign up. Documents probably won’t be needed unless you win or deposit in large amounts, but the casino says they can ask you for them at any time.
Yes, but not 24/7. Service hours are from 8:30am to 23:59 CET each day.
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